Privacy Policy

Introduction

Welcome to https://customer-satisfaction-guarantee.dentrepair-talk.com (referred to as “our website” or “we”). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring their privacy is protected at all times. This Privacy Policy describes how we collect, use, and safeguard personal information in accordance with international data protection laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec Law 25, the General Data Protection Regulation (GDPR) of the European Union, Brazil’s General Data Protection Law (LGPD), California’s Consumer Privacy Act (CCPA/CPRA), Colorado’s Consumer Privacy Act (CPA), Utah’s Consumer Sales Practice Act (UCPA), Connecticut’s ConnectiCut Data Privacy Act (CTDPA), Virginia’s Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.

Scope

This policy covers all aspects of our website, applications, online services, and products offered under the https://customer-satisfaction-guarantee.dentrepair-talk.com domain. However, it is important to emphasize that this policy does not extend to external third-party platforms, applications, or services accessible through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines the practices when users:

Use our applications or access our services as authorized users.
Visit our websites linked to this policy.
Engage with our communications, including emails, newsletters, phone calls, or text messages (SMS).

Personal Data Collection

We collect several categories of personal data, which include:

Account Information: Details required to create and manage your user account on our platform.
Payment Information: Transaction details, payment method information, and billing addresses for processing purchases or services.
Financial Information: Data related to your financial status, creditworthiness, or banking information (if voluntarily provided).
Purchase Information: Records of products or services you have purchased from us, including order history and preferences.
Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile phone numbers for delivery and service enhancement.
Location Data: Information about your physical location when you interact with our services (with user consent).
Feedback: Comments, suggestions, or reviews submitted by users to improve our products and services.
Social Media Information: Data from social media platforms when users choose to connect their accounts with ours for seamless access.
Product Information: Details about products viewed, purchased, or compared on our e-commerce platform.

We gather this data through various means, including direct user input, tracking technologies (such as cookies and pixel tags), analytics tools, and third-party service providers.

Cookies

Cookies are small text files stored on your browser to enhance your browsing experience and provide personalized content. Our use of cookies includes:

Strictly Necessary Cookies: Essential for website functionality, ensuring a seamless user experience.
Preference Cookies: Remembering user preferences to deliver tailored content.
Analytics Cookies: Tracking visitor behavior to improve our services and understand user trends (non-essential but enhance user experience).

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

The duration for which we retain personal data is determined by the purpose of collection and compliance with legal obligations. We delete or anonymize data when it is no longer needed for these purposes. Our retention periods are as follows:

Account information and transaction history: Until the associated account is inactive for a period defined by local laws (e.g., 7 years).
Financial and payment data: Up to 5 years after the last transaction or as required by tax laws.
Location data and analytics: 12 months unless needed for legal compliance.
Marketing and communication preferences: Until you opt out or request deletion.

Security Measures

We prioritize the security of your personal information through various measures:

Implementing industry-standard encryption protocols to protect data during transmission and storage.
Engaging reputable third-party processors who adhere to strict data protection standards.
Regularly reviewing and updating our security practices to adapt to emerging threats.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect personal information from minors, and we encourage parents or guardians to supervise their children’s online activities.

Your Rights (Depending on Location)

The data protection laws in different jurisdictions grant individuals certain rights regarding their personal data:

Access: The right to request access to the personal data we hold about you.
Rectification: Correcting inaccurate or incomplete information.
Erasure/Deletion: Requesting the deletion of your data, subject to certain exceptions.
Restriction: Limiting the processing of your data in specific circumstances.
Data Portability: Receiving a copy of your data in a structured format and transferring it to another controller.
Objection: Objecting to the processing of your data for specific purposes.
Non-Discrimination: The right to be free from discrimination when exercising your data protection rights.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We will respond to your request within a reasonable timeframe as per applicable law.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. Any modifications will be posted on this page, and we encourage users to review it periodically.

Contact Information

For any inquiries, requests to unsubscribe, or questions regarding data privacy, please contact us:

Email: [email protected]
Address: [Provide physical address]

We value your trust in our commitment to data protection and will strive to maintain the highest standards of privacy and security.